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2009 July: A Pizza My Thoughts


2009 July: A Pizza My Mind2009 July: A Pizza My MindOne in every of my first assignments as a guide was to implement a turnaround for a bunch of pizzerias. They had been hanging on by a thread. That they had cashed in all of their CDs, 401(okay)s and charged their bank cards to the max. I had made a number of visits to the operations. They had been shopping for their meals at good pricing and had good portion management in place. After placing their financials below a microscope, it turned clear to me that theft was in all probability taking place. For the reason that administration and crew knew me by sight, I made a decision to insert my supervisor, G.I. Joe, undercover for every week. He was to be employed in as a driver / rookie pizza maker and decide who was stealing and the way a lot was being skimmed. He checked in each evening and gave me a briefing. It turned out that there was a GM who was dipping closely and several other drivers who had been in collusion. They had been stealing over a grand every week. We nailed them red-handed and the turnaround started. A yr later, my consumer went from shedding $40,000 a yr to creating $75,000. The $2,000-a-week distinction saved the operation.

I’ve been speaking to dozens of operators just lately, and plenty of of them have chanced on to some very critical theft going down proper below their noses. It appears when the financial system begins heading down, the money shortages head up. Is it coincidence or desperation?

Final week I used to be speaking to a consumer and he instructed me how he caught a veteran worker stealing from the money drawer. This worker ran the register throughout lunch and had memorized the full pricing for the lunch specials. When a crowd gathered on the register, he left the drawer open and picked up the correct quantity from each buyer — however didn’t ring each transaction into the POS system. Each 4 or 5 clients he’d shut the drawer and play it straight for some time — then he’d do it once more.

To perform this psychological feat of counting how a lot cash the “until drawer” owes you, the common scammer makes use of “counters”. When pennies or dimes are within the improper change slot, or paperclips or something out of the abnormal is within the drawer, counting could possibly be occurring.

This rip-off is barely one of many dozen or in order that I’ve found at my store. Among the most prevalent scams are:

Drivers utilizing coupons they lower out and claimed the client redeemed on the door. Taking completely good meals and beverage out to the dumpster below wraps and retrieving it after closing.

Assigning deliveries to different drivers.

Stealing cash from the petty money field.

Stealing money from the evening deposit and feigning an error as well as when the financial institution calls the following day.

Giving freebies to family and friends.

Theft of firm property apart from meals and money.

When you suspect that you’ve got a silent accomplice, develop a couple of safeguards and traps to catch them. Unannounced money drawer swaps are very enlightening. Right here is my quick-fi x checklist for slowing the loss:

Drivers is not going to take coupons on the door that weren’t calculated when the client known as within the order. The exception is a buyer can name the shop again when the driving force is on the door and get the transaction modified on the unique order.

All rubbish going to the dumpster shall be bagged in clear plastic luggage. Each bag can have a cup of bleach poured into it earlier than it’s tied off. These luggage will accumulate on the again door in a plastic wading pool. Each hour or so the supervisor will stroll the trash out to the dumpster.

Fingerprint recognition is a sure-fire technique to remove unintended or intentional supply switching on the POS system.

The supervisor on responsibility owns the petty money field. The person cashiers personal their money register drawers. Overs and shorts will decelerate or cease. (Whereas had been on it, money overages scare me greater than shortages. This can be a constructive indicator of theft.)

Two staff rely the evening deposit and signal the deposit slip. Shortages will cease.

Cashiers can’t ring up household.

Mark all firm property together with your title. By no means let the bookkeeper / accountant contact the cash. This checklist is a starter checklist so you are able to do an inner audit in your operation. Issues which are measured very often enhance. ?

Huge Dave Ostrander owned a extremely profitable unbiased pizzeria earlier than turning into a guide, speaker and internationally sought-after coach. He’s a month-to-month contributor to Pizza At the moment and leads seminars on operational matters for the household of Pizza Expo tradeshows.

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